Have you answered this question? Can you think of who the key players are that I am referring to? You might even say to yourself but I take all my employee’s into account, I never leave anyone out. Let me give you a hint, these two positions don’t necessarily form part of your employee compliment but they do appear on your Income Statement. Yes, I am referring to your Daily Cleaner as well as your Security Guard, now let me ask you the question again do you include them as part of your team? I never did.
In 2005 I became a General Manager, the organization I worked for had 28 branches throughout South Africa and I ran one of the 5 Johannesburg branches. My mindset when I started was 100% different to what it is now. I believed that the Daily Cleaner and Security Guard were outsourced so they didn’t form part of our team, they were not on my payroll so why include them, why make them part of our team. I didn’t include them in anything that we did, they were “them” and we were “us”. I had always been polite and friendly to whoever filled these positions but just never included them in any talks or functions that we had at our branch.
About 10 years ago I was attending a function at one of the other branches, and at this function I noticed that the Daily Cleaner and the Security Guard were included in the function. I made a comment to the General Manager about this and they were quite surprised that I was asking the question as to why they were there. Their reaction to me was “But they are part of my team”. I left it at that but for whatever reason this stuck in the back of my head, I kept on asking myself but why do they form part of the team if they are not employed by the organization. It was then that the penny dropped, but they are employed by the organization they just don’t form part of the payroll. Just because they don’t have an employee number doesn’t mean that they are not part of the team. In hindsight they form more part of my team than they do of the organization they were employed by, they worked side by side with us each and every single day, they actually don’t know anyone from their company accept for the Ops team that came around to issue them uniforms and see that all was still in order. But accept for that they actually play such an important role in our team and here I had seen them as “outsiders”, I had not only seen them as “outsiders” but treated them the same way. How could I do that, how could I think like that, I had expected these individuals to have the organizations best interest at heart but yet I didn’t include them as part of the team? I expected the security guard to protect us, to ensure that no unauthorized individual entered our premises but I saw him as an “outsider. I had been walking around with blinkers on, I actually didn’t get the bigger picture until that day.
Do you include the Daily Cleaner and Security Guard as part of your team or are you like I used to be treating them like outsiders? If you don’t include them in your team, please reconsider this because if you think about it, they do form part of your team, they have your organizations best interest at heart. The Security Guard is the first point of contact for any clients coming to your offices and your Daily Cleaner makes sure that your offices look presentable for your clients, they have your best interest at heart the least you can do is include them in our team and make them feel like they are part of the family.